Yes. Just login and enroll the family and you're done. It takes about a minute.
No. You only enroll the families you want.
Yes, we will customize the survey to include the questions you would like have on it.
No. You can have multiple locations on one account.
You purchase credits ($20 per credit) and every time you enroll a family it deducts one credit.
No. If you already have a survey that you are using we will just omit the survey from your mailings.
You can have as many as you want but we've found that it looks best with no more than 3-4. One option is to have "The staff at ABC funeral home"
Yes, you can enroll as many as you want. Each family you enroll would be one credit.
The surveys are all mailed directly back to your funeral home. If you would like the survey to be sent to a third party to encourage candid answers, they can be sent to us and then forwarded on to you.
Yes, you can enroll families going back as far as you'd like. If a death has occurred more than a month ago we would eliminate the sympathy card and just send the other cards and survey.
Absolutely. When logged into your account you can see every family enrolled, when each card was sent or is scheduled to be sent. Additionally, every month you will receive an Aftercare Activity Report that tells you everything that happened on your account in the previous month.