This Privacy Policy explains how Aftercare.com collects, uses, and protects information. If you have questions, email support@aftercare.com.
This policy applies to two groups:
Customers. Death care providers (e.g., funeral homes, cemeteries, cremation services) who use our services. You provide us with your business information when you sign up and with family enrollment data when you use the platform.
Families. Individuals whose contact information is provided to us by our customers for the purpose of receiving aftercare communications. We do not have a direct relationship with families — our customers enroll them, and our customers are responsible for obtaining their consent.
When you sign up as a customer, we collect your business name, address, contact information, and the names and email addresses of your authorized staff. We collect billing information to process payments, though we do not store full credit card numbers — billing is handled by our payment processor. We also maintain records of your platform activity, including login history, enrollment activity, and message history.
When you enroll a family, we receive the information you provide at the time of enrollment, which typically includes the name of the deceased, the family member's name and contact information (phone number for Aftercare by Text, mailing address for the Aftercare Card Program), and the date of loss. We also maintain records of enrollment dates and message delivery history for each family.
Our website may collect standard analytics data such as pages visited, browser type, and referring URLs. We do not use this data to identify individual visitors.
We use the information we collect to deliver the services — mail cards, send text messages, process announcements, and manage enrollments. We also use it to communicate with customers about their account, billing, and service updates; to maintain and improve the platform; to comply with legal obligations, including TCPA and carrier compliance requirements; and to resolve disputes and enforce our Terms of Service.
We do not sell enrollment data or customer data to anyone.
We share information only with the service providers necessary to deliver our services:
Messaging provider. We use a third-party messaging platform to deliver text messages on behalf of our customers. This provider receives family phone numbers and message content as needed to deliver messages.
Print and mail provider. We use a third-party provider to print and mail cards for the Aftercare Card Program. This provider receives family names and mailing addresses as needed to fulfill card deliveries.
Payment processor. We use a third-party payment processor to handle billing. This provider receives customer billing information. We do not store full credit card numbers.
We may also disclose information if required by law, court order, or government request, or if necessary to protect the rights, safety, or property of Aftercare.com, our customers, or the public.
We protect the data you share with us through encrypted transmission, access controls, and secure infrastructure hosting. We limit access to personal information to employees and contractors who need it to perform their jobs.
We retain customer and family data for the purposes of service fulfillment and operational continuity. This includes completing card deliveries for already-enrolled families and maintaining records that may be needed for consent verification or dispute resolution.
If you cancel your account, we retain your data unless you request deletion. To request an export of your data or deletion of specific records, email support@aftercare.com.
Customers may request an export of their enrollment data at any time, request deletion of specific family records, or cancel their account by emailing support@aftercare.com.
Families may opt out of text messages at any time by replying STOP to any message, contact the funeral home or cemetery that enrolled them to request removal, or contact us directly at support@aftercare.com if they have questions about their data. If a family contacts us to request deletion of their record, we will honor that request.
Residents of certain states (including California, Virginia, Colorado, Connecticut, and others) may have additional rights under state privacy laws, including the right to know what personal information we hold, the right to request deletion, and the right to opt out of certain data uses. We do not sell personal information, and we do not use personal information for targeted advertising. To exercise any privacy rights, email support@aftercare.com.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time and will notify customers by email if the changes are significant. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions about this Privacy Policy or our data practices, email support@aftercare.com.
